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Technical support and knowledge base

Whether you need help in setting up your email accounts, want to know about web servers or need to get in touch with our support teams, you’ll find our support pages should help you out.


Downloading a copy of your site

In order to download a copy of your website, you will need the FTP details (File Transfer Protocol) and a suitable FTP client. Please use the helpdesk system to request these details, please note, we can only accept online requests where the receiving e-mail address is the primary contact on the account.

Once you have these details, you can either use a dedicated FTP client such as Filezilla (http://www.filezilla.org) or your standard browser such as Firefox or IE. By typing in the provided details, you will be given a view of all of the files in your website.




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