In order to download a copy of your website, you will need the FTP details (File Transfer Protocol) and a suitable FTP client. Please use the helpdesk system to request these details, please note, we can only accept online requests where the receiving e-mail address is the primary contact on the account.
Once you have these details, you can either use a dedicated FTP client such as Filezilla (http://www.filezilla.org) or your standard browser such as Firefox or IE. By typing in the provided details, you will be given a view of all of the files in your website.
webcreationus.com
